Help Centre


This wasn’t a strange place; it was a new one.” 
― Paolo Coelho

SteamLine Luggage is handcrafted with careful attention to detail, built to withstand the usual demands of modern day travel. However, we understand damages can happen so if you need a repair or would like us to refurbish your case to keep you traveling beautifully, please contact our customer experience team at

Please include the following information:

  • Name
  • Address
  • Telephone
  • Email
  • Details of damage (incl. photos or videos)
  • Order number

If your suitcase is outside Warranty, we will get back to you by email to quote for repairs.

Lead time for repairs is 2-6 weeks

Shipping is a flat rate:
US: $30
UK: £20
ROW: $120

If you are sending back your case from outside the continental US

  • Please mark as: “Repair purposes only. No commercial value.”
  • Note that you will be responsible for all inbound and outbound shipping charges, plus any additional import duties that may occur. 

Insurance & Airline Claims 

If your case has been damaged by an airline and you wish to claim costs back on insurance, an official quotation can be sent to you upon request. 

If you need spare parts, please contact with a description of your luggage and photos if possible. We will do our best to send replacement parts and assist where we can.

Repair Partners 

We have designated repair centres in the US and UK. Please see their details: 

Santana Leather Care (various locations): 

Raleigh Repair Center & Store
2900 Rowland Rd
Raleigh, NC 27615
Phone: (919) 521-8485

Modern Leather Goods:

2 W 32nd St. Suite 401 (4th Floor)New York, NY 10001
Phone: (212) 279-3263

Bags Repair London:

18 Old Brompton Rd
South Kensington 
London SW7 3DL
United Kingdom
+44 (0) 796 171 5334

Although these repair centers work in partnership with SteamLine, many local cobblers & bag repair centres are able to make some repairs. The construction of the luggage is very similar to shoes, so any skilled cobbler or bag repair centre  is likely able to assist with your repair. You may have a local favorite that can help, and we will assist in getting the appropriate parts whenever we can.

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